Refund Policy
退款政策
Our Purity Guarantee
We stand behind every product. All PrimaPep peptides are HPLC-verified and guaranteed ≥98% purity. If independent third-party HPLC analysis shows results below our guaranteed standard, we will:
- 100% refund of your purchase price
- Cover your testing costs (up to the product purchase price)
- Process refunds within 7 business days
How to Claim
- Submit the product to a qualified independent HPLC laboratory
- Email the full test report to [email protected]
- Include your order reference number
- We will review and process your refund within 7 business days
Return Conditions
- Unopened products may be returned within 14 days of delivery
- Opened products cannot be returned due to the nature of research chemicals
- Return shipping is the customer's responsibility unless the return is due to our error
Shipping Issues
If your order arrives damaged or is lost in transit, contact us within 48 hours of delivery (or expected delivery date). We will reship or refund at no cost to you.
我们的纯度保证
我们为每一件产品负责。所有PrimaPep多肽均经过HPLC验证,保证纯度≥98%。如果独立第三方HPLC分析结果显示低于保证标准,我们将:
- 100%退款购买金额
- 承担检测费用(最高等同产品购买金额)
- 7个工作日内处理退款
申请流程
- 将产品提交至合格的独立HPLC实验室
- 将完整检测报告发送至 [email protected]
- 附上您的订单参考编号
- 我们将在7个工作日内审核并处理退款
退货条件
- 未开封产品可在送达后14天内退货
- 由于研究化学品的性质,已开封产品不可退货
- 除非因我方过失导致退货,退货运费由客户承担
运输问题
如订单损坏或运输丢失,请在送达(或预计送达)48小时内联系我们。我们将免费重新发货或退款。